overview + faq

Residents

We pride ourselves on our customer service. We understand that your home is your sanctuary and we do everything we can to make sure you feel comfortable and safe.

We understand that your experience as a resident is important to you and we strive to provide the best possible service. We know that life can be unpredictable and things don’t always go according to plan, but we promise to do everything we can to make sure your experience as a CNW Resident is top notch.

Frequently Asked Questions

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How do I submit a work order?

You may submit a work order through the Resident Portal linked here.

How do I submit a work order?

You may submit a work order through the Resident Portal linked here.

How do I submit my notice to vacate?

Click this link to fill out our move-out form.

How do I contact my property manager?

You can chat with your property manager anytime via your resident portal here.

What do I do in case of emergency?

Your first course of action is to call 911 if you or someone else is in immediate danger. If any of the following items apply, please call the emergency line for immediate attention:

No heat when the weather is forecasted to be below 60 degrees
No electricity throughout your unit
Flooding in the unit and you can’t stop the leak by turning off the water valve
Fire
Carbon Monoxide: if your detector sounds leave the premises immediately
Total stoppage of plumbing systems: all toilets are backed up
No A/C is not an emergency; your HVAC will cool 15 degrees below the outside temperature

*A $200 service fee will be charged to your account if your call is deemed to be a regular maintenance item

What do I do in case of emergency?

Your first course of action is to call 911 if you or someone else is in immediate danger. If any of the following items apply, please call the emergency line for immediate attention:

No heat when the weather is forecasted to be below 60 degrees
No electricity throughout your unit
Flooding in the unit and you can’t stop the leak by turning off the water valve
Fire
Carbon Monoxide: if your detector sounds leave the premises immediately
Total stoppage of plumbing systems: all toilets are backed up
No A/C is not an emergency; your HVAC will cool 15 degrees below the outside temperature

*A $200 service fee will be charged to your account if your call is deemed to be a regular maintenance item

What is the emergency number?

208-344-0288

What is a non-emergency?

What is considered a non-emergency?

Rent payments/ledger questions
Hot water issues
Air conditioning issues
Noise complaints
Key or lock issues; add text from current site
Smoke Detector sounding

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